Quality Insurance in Healthcare

Quality Insurance in Healthcare

Competency

Describe different quality methods within healthcare.

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Course Scenario

Chaparral Regional Hospital is a small, urban hospital of approximately 60 beds, and offers the following:

  • Emergency room services
  • Intensive care
  • Surgical care
  • Obstetrics
  • Diagnostic services
  • Some rehabilitation therapies
  • Inpatient pharmacy services
  • Geriatric services
  • Consumer physician referral services

Recently, the CEO has been hearing complaints from both patients  and staff, varying from long wait times to rude physicians. You have  been hired to design and implement a Quality Improvement Plan to help  uncover quality problems and to satisfactorily resolve them.

Instructions

The CEO has received some resistance from the Board on undertaking a  QI program. She has asked you to develop a set of talking points on the  pros and cons of common measurement techniques used in healthcare that  she can use the next time she runs into a Board member.

Talking points are used to quickly explain something by condensing  it into a compelling, but easily digestible, list. If the goal is to  increase support for a QI program, the talking points must provide the  ideas she needs to convey in order to achieve the goal.

Your talking points should be submitted in a Word document. Your  talking points should include the pros and cons of implementing a QI  program.

Upon completion of your talking points, please prepare a PowerPoint  presentation (or other shareable Webware/software you prefer) with  narration where you will explain each talking point to the CEO so they  clearly understand and can answer questions from the Board.

APA formatting for the talking points, and proper grammar, punctuation, and form are required.

  1. Length of PowerPoint is secondary to the quality of the presentation as a whole.
  2. Highlight specific pros and cons of QI programs.
  3. Use the Notes area on each slide as needed to expand on the key points.
  4. You may use a free screen capture site such as Screencast-O-Matic  to record a video of your presentation. Screencast-O-Matic is a site  and program that can perform screen desk and audio capture up to 15  minutes for free, and can be utilized on a Windows or Mac computer. (Note:  You can use a similar program if you prefer. Screencast-O-Matic is just  one suggestion). Make sure that both your voice and the PowerPoint  slides are captured on the video.

Your audio presentation should include an introduction, a concise  discussion of each slide, and a conclusion. Make sure to use  audience-specific language and tone in your PowerPoint. Remember, you  would be presenting this to the CEO of your facility. The presentation  will be assessed on your overall knowledge of the content, clarity of  your voice, pronunciation of words, organization of your presentation,  proper recording of your presentation, overall aesthetics and  professionalism, and general clarity of your presentation.